Refund policy

Returns

Phoenix Hawk Collectibles accepts returns on eligible items within 30 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received, including any original packaging, bags, boards, cases, certificates, or other materials included with the item.

Please contact us before sending an item back so we can provide return instructions.

Comics & Collectibles

Because condition is an important part of collectible value, returned items must not have been damaged, altered, opened from factory-sealed packaging where applicable, or otherwise changed after delivery.

Graded comics and collectibles must be returned with the grading case intact and untampered with.

9.2+ Condition Guarantee

Pre-order and multi-copy comic listings that specifically include our 9.2 or better condition guarantee are guaranteed to arrive in a condition we assess as 9.2 or better.

If you believe an eligible comic does not meet that standard, contact us with your order information. We may request clear photographs of the book and its packaging to help review the issue.

If an eligible book does not meet the advertised 9.2+ condition standard, you may return it for a replacement when available or a full refund. Phoenix Hawk Collectibles will cover reasonable return shipping costs for returns made under this guarantee.

Damaged, Incorrect, or Misrepresented Items

Please inspect your order when it arrives.

If an item arrives damaged, you receive the wrong item, or the item materially differs from its listing, contact us as soon as possible and include photographs of the item and packaging when appropriate.

When the issue is the responsibility of Phoenix Hawk Collectibles, we will cover reasonable return shipping costs and provide an appropriate replacement or refund.

For an approved full refund resulting from a damaged, incorrect, or materially misrepresented item, the original shipping charge will also be refunded.

Buyer-Requested Returns

If you simply change your mind or no longer want an otherwise correctly described and delivered item, you may return an eligible item within the 30-day return period.

For these returns:

  • The customer is responsible for return shipping.

  • Original shipping charges are not refundable.

  • The item must be returned in the same condition in which it was received.

  • Factory-sealed merchandise must remain sealed when applicable.

We recommend using a trackable shipping method when returning collectible merchandise.

Pre-Orders

Pre-orders may be canceled for a full refund before the item has shipped, unless the individual product listing specifically states otherwise.

If Phoenix Hawk Collectibles is unable to fulfill a pre-order, the affected item will be refunded.

Release dates and arrival dates for pre-order products are estimates and may change due to publisher, distributor, or manufacturer delays.

Final Sale Items

Items specifically identified as Final Sale in the product listing are not eligible for return due to buyer preference or change of mind.

Final-sale status does not remove your ability to contact us regarding an item that arrives damaged, incorrect, or materially different from its description.

Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

How to Request a Return

Contact Phoenix Hawk Collectibles with:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photographs when the return involves condition, damage, or an incorrect item

Please do not send merchandise back without contacting us first.

This policy does not limit any rights available to you under applicable law.